Help and common questions

Zinx Chat is an AI support and shopping assistant you embed on any website. It answers from content you give it — your pages, files, pasted text and question-and-answer pairs — shows which source each answer came from, hands the conversation to a person when it cannot help, and shows you the questions it could not answer.

You get 25 replies free without a card. After that, Starter is $29 a month for 600 replies, Pro is $79 for 2,100, and Business is $199 for 5,500. Reply packs top up a plan and do not expire.

One reply is one answer the assistant sends. It is charged whether or not the customer was satisfied, because whether an answer landed is not something we can honestly measure. A person typing in a handed-over conversation costs nothing.

Paste one script tag into your site. It works on any website — plain HTML, WordPress, Shopify, a React app. There are three surfaces: a floating bubble, a bar across the bottom, and an inline panel you place inside a page with a CSS selector.

Four ways: crawl your site by giving it a starting address, upload files, paste text directly, or write question-and-answer pairs. A crawl respects robots.txt, stays on one origin, and you can stop it part-way. Question-and-answer pairs do not count against your source limit.

Yes. Every answer carries the sources it was built from, so a reader can check it. We retrieve a small number of relevant passages rather than handing the model your whole site, which is what keeps an answer checkable instead of invented.

It says so plainly rather than guessing, and then offers a way to reach you. If handoff is turned on, somebody in your workspace can take over the same conversation and the visitor never repeats themselves. If it is off, the assistant hands out whatever contact details you have set — an email address, a phone number, or a link.

Yes, on Pro and Business. Bring a key from OpenAI, OpenRouter or a gateway and the model is billed to your account instead of ours; we charge only for the platform. A reply on your own key spends 0.4 of a plan reply rather than a whole one.

Turn on handoff and anyone in the workspace can take over a live conversation from the Conversations inbox, on a phone as well as a desktop. Everyone in the workspace can be notified by push when somebody is waiting. Handoff is off until you switch it on, because an assistant that promises a person nobody will send is worse than one that is honest about being alone.

Connect your Shopify store and the assistant can answer about products that are published to your online store, and look up order status. It cannot read cost prices, suppliers, profit margins, draft orders or unpublished products — those live behind an admin credential the assistant is never given.

No. Each workspace has its own isolated set of knowledge, and one store's content can never be retrieved by another's widget. That separation is enforced on the server for every single query, not in the prompt.

Access tokens and any provider key you bring are encrypted at rest. The assistant is customer-facing, so the retrieval layer and its tools are never given cost prices, margins, suppliers, unpublished products or draft orders — a product description is treated as untrusted text, because somebody else can edit it.

Add the paths in the Install tab under Hidden pages. Each rule can cover just that page or everything beneath it, and it applies to every surface at once. The check runs before anything loads, so an excluded page does not download the assistant at all.

Set a logo, an accent colour, a chat background, a font and a corner radius once for the workspace, and override any of them per surface. Removing our branding is available on Pro and Business. Colours are checked for contrast so a chosen accent cannot produce unreadable text.

Yes. In the Install tab you can restrict which domains may open a conversation. A browser sets the origin and page scripts cannot forge it, so the restriction genuinely stops your key working on someone else's site.

Every conversation is in the Conversations inbox, with the questions the assistant could not answer collected separately. That unanswered list is the most useful thing the product produces: it is a content brief written by your customers.

You cancel from the Billing tab and keep your plan until the end of the period you have paid for. To delete a workspace, close any paid plan first. To delete your account, delete or hand over every workspace you own first — so nothing is still billing after the account that owned it is gone.

Our crawler identifies itself as ZinxChatBot and obeys robots.txt, including Crawl-delay. If you would rather it did not read a page, disallow it there and it will not be read.

Free trial

25 replies, no card, 20 sources, 3 members

Starter — $29 a month

600 replies, 500 sources, 3 members, branding removable

Pro — $79 a month

2,100 replies, 5,000 sources, 10 members, bring your own key, branding removable

Business — $199 a month

5,500 replies, 25,000 sources, unlimited members, bring your own key, branding removable

Reply packs top up any plan and do not expire: 500 for $25, 2,000 for $79, 10,000 for $299. Pro and Business get extra replies on every pack.

The pricing page has the same numbers with the reasoning, and the writing works them out against other tools with calculators you can put your own volumes into.